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Terms of warranty and ecology for Asarto’s products

Our ink and toner cartridges are warranted FOR LIFE and dot matrix printer ribbons for 24 months.

Using our products will not void the legal warranties from the printer manufacturers.

The foregoing warranty is valid subject to compliance with the operating instructions from the target device manufacturer and our storage instructions provided on the product package.

If you find our product faulty, you can have it replaced at the original point of purchase.
To do so, contact the dealer first. Then take your invoice/receipt and the faulty product to the store. The dealer will check these items and replace the faulty product with a new one.

The product shall not be replaced if:
• It is spent;
• It has been damaged by a user;
• It has been tampered with.

We shall not be responsible for:
• Physical damage (including codes removed from the cartridge) caused by a user or by accident;
• Products with spent printing medium (ink or toner).

The product return procedure involves the end user and the distributor.

We shall repair or replace the target device at our expense* if it has been damaged directly by our product.

Please report such damage or faulty product to our support line (801 500 907) or e-mail address ().
* The complaint handling procedure is up to the distributor.

Thank you for purchasing our product.


Spent toner and ink cartridges are a recyclable waste

Under the Polish Act of 14/12/2012 on waste (Journal of Laws of 2013, item 21), spent ink/toner cartridges are a type of waste to be disposed of in accordance with the waste management regulations.

Pursuant to section 25 of the Act, the owner of waste is required to hand it over to a licensed collector.

The “owner of waste” is any person who is actually in charge of the waste (producer, other individual, corporation or an organized entity), other than commercial carriers of waste. It is presumed that waste deposited on land is the property of the owner of the land (section 3.3.13 of the Act).


We recycle spent ink and toner cartridges free of charge

How to return a spent ink or toner cartridge for recycling?

Send the emptied cartridge(s) to one of the following addresses:

40-585 Katowice
ul. Połomińska 16
T. +48 32 257 24 89
05-850 Ożarów Mazowiecki
ul. Kręta 4
+48 22 100 88 00
53-609 Wrocław
ul. Fabryczna 14
T. +48 71 344 25 06

61-733 Poznań
ul. Nowowiejskiego 39
T. +48 61 853 45 99

31-553 Kraków
ul. Fabryczna 20a
T. +48 12 41 06 470

or call our support line: 801 500 907

You are responsible for the cost of shipment.

Alternatively, you can bring the spent cartridge(s) to our Sales Office (address above). Just call us earlier to make an appointment for the shipment or handover.

For shipment via a courier service, place the following note in the waybill: “UTYLIZACJA” (“Recycling”).

Requirements for returned cartridges

  • Items returned for recycling should be sorted and protected against spillage in transport.
  • The cartridge(s) should be clean.
  • Download here a correctly filled Waste Handover Certificate form and a ready Certificate form to fill. Please download the Waste Handover Certificate, fill in, print and sign the document in 2 copies and attach it to the shipment. A copy of the Certificate as a notification of the shipment should be sent to our e-mail address: eco@polcan.pl.
  • The weight of the waste handed over is entered in the Waste Handover Certificate after the waste is weighed by a Polcan employee. The Certificate signed by a Polcan employee together with the weight filled in is returned to the entity that handed over the waste.

POLCAN Spółka z ograniczoną odpowiedzialnością S.K.A., ul. Poznańska 218, 05-850 Ożarów Mazowiecki, as a data controller informs you that filling of your details in the waste handover certificate form is voluntary but necessary to complete the waste handover process. The personal data given in the waste handover certificate will be processed in order to perform the waste recording obligation consistent with the Waste Act. The data will be stored for 7 years. The data will not be transferred to other entities and third-party countries or international organisations. At any time, you have a right to access the contents of your data and to correct it, delete it, and limit its processing, a right to transfer the data, and a right to withdraw consent at any time without affecting the lawfulness of the processing after contacting the Controller by e-mail at . You have a right to file a complaint to the Inspector General for Personal Data Protection if you consider the processing of your personal data to breach the provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Find out more about the Company’s processing of your personal data in the information clause – click here.


Info line: 801 500 907

Manufacturer / Distributor
POLCAN, Sales Office: ul. Kręta 4, 05-850 Ożarów Mazowiecki, Poland

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